Shipping & delivery

Shipping & Delivery Policy

Last updated: 9 October 2026

At Northkayak, we aim to process and deliver your order as quickly and smoothly as possible.

Order Processing Time

All in-stock products are shipped within 1–2 business days from our warehouse.

The delivery time starts once the shipment has left our warehouse.

Products that are not in stock may have different delivery times. Where applicable, the estimated delivery time is stated on the product page.

Shipping Carriers

We ship orders within the EU with trusted logistics partners such as:

  • DHL
  • FedEx

The carrier used depends on the product type, size and delivery destination.

Estimated Delivery Times

After dispatch:

  • Standard parcel delivery (accessories, inflatable SUPs, smaller items):
    1–4 business days
  • Home delivery (plastic kayaks and larger products):
    2–6 business days (an appointment may be required)
  • FedEx deliveries:
    1–4 business days depending on destination

Delivery times may vary depending on location and carrier availability. If your delivery is delayed, please contact us – we will help you trace the shipment with the carrier.

Shipping Costs

Shipping costs are calculated at checkout based on:

  • Product type
  • Size and weight
  • Delivery country

All shipping costs are clearly shown before you complete your purchase.

Home Delivery (Large Products)

Kayaks and larger products are delivered to the address given at checkout.

For home deliveries:

  • The carrier may contact you to schedule a delivery time.
  • Delivery normally takes place on business days.
  • The recipient must be present to receive the shipment and confirm receipt.

If delivery cannot be completed because the recipient was not present or the contact details given were incorrect, additional shipping or handling fees may apply.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation by email with a tracking number.

You can track your shipment directly on the carrier's website.

Important – Inspect Your Delivery

Please inspect large items (such as kayaks or SUPs) carefully on delivery.

If you notice visible damage:

  • Photograph the damage immediately
  • Ask the driver to note the damage on the delivery receipt
  • Let us know as soon as possible, preferably within 3 days of delivery

We also recommend unpacking the product immediately to check for hidden damage. Reporting damage quickly helps us resolve the matter with the carrier. Your statutory rights are not affected.

Unclaimed Shipments

If a shipment is not collected from a service point or delivery attempts fail, the parcel may be returned to us.

In that case, the return shipping costs and reasonable handling fees may be deducted from your refund or charged before reshipping.

Delivery of Inflatable Kayaks

Inflatable kayaks are shipped with DHL or FedEx depending on the destination.

The carrier will contact you if necessary to coordinate delivery.

If the shipment is returned after unsuccessful delivery attempts, additional costs for return and reshipping may apply.

Transport Damage

Please report transport damage in writing to info@northkayak.com.

Please include:

  • Your name and order number
  • A description of the damage
  • Clear photos of the product (with and without packaging)

We will then file a claim with the carrier and help you with everything else.